General

How long is the warranty on my products?

We offer a 5-year warranty on our entire product range.

How can I reach you?

We can be reached on email or on phone. To contact on us on email please sent an email to: Weborder@stemo.se and to contact us on phone: + 46 (0) 392 495 00

If I order larger quantities or want to become a reseller?

Please complete the form by entering your details. Once we have reviewed your submission, we will establish a login for your company and provide access to an updated price list.

Orders

How long does it take for you to deliver the products?

All our orders, dispatched from Mullsjö, Sweden, are delivered across Europe within 5 working days.

What are my shipping costs?

The shipping costs vary depending on the volume of the order. The final shipping cost will be present in the checkout.

Do you offer free shipping?

We offer free shipping from 5 pallets or more.

Do you deliver through the DACH countries?

Yes we do but through our affiliate in Germany, Stemo DE. To place orders within the DACH countries, please use this link: Stemo DE

Which payments method can I use?

You can pay with VISA or Maestro Card. We also offer the alternative option - pro forma invoice.

Can I change an order already placed?

Of course, please contact us on Weborder@stemo.se and we are more than happy to help.

Warranty

Where should I report defect or wrong products?

Please send an email to: Weborder@stemo.se  or contact us on phone: + 46 (0) 392 495 00 to get further assistance on how to proceed with your warrant case.